Jobs

Service Desk Analyst – Tier 1

Location: Remote

Responsibilities:
Acknowledge Incoming Tickets
Categorizing, adding necessary data, & transferring IT Tickets to the
proper team.
Adhering to SLAs
Maintaining a high CSAT Score
Resolve Tier 1 Issues such as account lockouts, password reset, assign
licenses…etc
Required Skills:
General Technical Background
Preferred Skills:
Ticketing System Experience
HelpDesk Experience
Salary: 45k/yr Negotiable

Desktop Support Analyst

Location: Hybrid – Woodbridge

Responsibilities:
Providing End User Support to 15 Associates
Deploy New User Hardware
Performing Computer Refresh
Asset Recovery
Troubleshoot Tier 2- Tier 3 Issues
Install/Uninstall Software
Monitor Ticketing System
Required Skills:
Tier 2 – Tier 3 Support
Active Directory and or Azure Active Directory
Group Policy Understanding
Previous Imaging Experience
Previous Ticket System Experience
Salary: 50k/yr Negotiable